Important Notice on Coronavirus

As the novel Coronavirus (COVID-19) outbreak continues to impact our communities, we’re here to support our customers when they need us most. 

 

We're Here for You

 
Our core purpose - to safeguard customers from everyday risks - has never been stronger than in the situation we find ourselves today. Throughout this truly unprecedented time, we have been by your side to protect you and lend a helping hand to our communities.
 
Now, as workplaces and shopping centres slowly re-open, we recognize that things are changing once again and we want you to know that we’re still here to support you as we continue to make changes to our financial relief and digital service options.
 
With that in mind, we are updating our customer relief measures to align with the gradual reopening of the Canadian economy. As of October 1, 2020, certain accommodations that have put in place because of COVID-19 will no longer be in effect. See our FAQs below for more details.
 
Driving habits returning to normal? Ensure you have the right coverage. 
If you have made changes to your car insurance, and you have now resumed using your car to commute to work, or your daily use and your kilometers driven have now increased, you will likely need to update your driving details and coverage. Otherwise, you may not be covered for a claim or have the appropriate insurance coverage.
 
There are 2 ways to update coverage:
  1. The fastest and easiest option is available to customers who wish to update their annual driving and commuting distances. Simply visit the online vehicle usage form, enter your name and policy number and answer a few brief questions.
  2. Give Servus Insurance Services | Home and Auto a call and we’ll be happy to modify your car insurance coverage to pre-pandemic levels or to what is appropriate for you.
Please note that updating you coverage may result in a change in premium.
 
Customer Relief Updates
Customers who are continuing to temporarily use their vehicle for delivery services after September 30, 2020 need to contact us to ensure their insurance coverage is appropriate.  Use of vehicle for deliveries under your existing policy may result in denial of claim and/or mid-term cancellation.
 
Customers who may still be working from home due to COVID-19 can rest assured that we will not make any changes to your policy without notification that your driving habits have resumed. 
 
Effective October 1, we will be reinstating our standard practices with respect to NSF fees.
 
As always, we’re here for you. Here’s where you can find the support you need: 
  • Filing a claim, reach out 24/7 at 1-888-732-1494
  • Access policy documents, download a temporary liability card, review your payment and policy details online using our self-service portal. Manage your auto policy here 
  • Our Help and Support page contains useful information regarding your home and auto policies 
  • Try our online chat or call our service team during regular business hours, they can answer questions about your policies or claims 

 

Important references

 
Health Canada and the World Health Organization (WHO) regularly post important information and advice to stay safe. Please visit:

 

FAQs

 
How can I save on my car insurance during COVID-19?
If your number of kilometres driven has decreased, you may be able to reduce your auto insurance premium.  For example, if you no longer commute to work and only drive to obtain essentials such as groceries and prescriptions.
 
The fastest and most convenient way to request the change is by completing this online vehicle usage form. Your policy will be updated as requested, or you will be contacted if required.
 
You’ll need to update your policy once your driving habits return to normal.  Otherwise, you may not be covered for a claim or have the appropriate insurance coverage.  You can also do this through our online vehicle usage form.  Please note that an increase to your coverage may result in a change to your car insurance premiums.  
 
I’m new to the concept of working from home. If I’m working from home as instructed by my employer, should I have any concerns with my property insurance?
If you are required to work from home due to the current situation with COVID-19, the property coverage you have in place will not be impacted. This is an extraordinary situation where everyone is doing what is needed to help prevent the spread of the disease. 
 
Am I covered if I am still using my vehicle for deliveries?
If you’re continuing to use your vehicle for deliveries after October 1st (e.g an employee of a pharmacy, restaurant, grocery store or part of an app-based food delivery service such as UberEats, Skip the Dishes, Instacart, etc) please contact us to ensure you have the appropriate coverage in place. The temporary accommodation for coverage for this usage under existing policies has been removed and the proper vehicle for delivery coverage needs to be put in place.
 
Is there coverage in my Home Policy for Learning Pods?
We understand that many parents are seeking alternative solutions for their children instead of attending school in-person. Coverage is not impacted when parents are keeping their children or relatives at home for the sake of online learning, or are sharing parenting duties or online learning with neighbours or relatives.  However, we do not allow commercial/paid childcare (including daycare) or schools where teachers or tutors are hired to be operated in the home. In these situations, it is important to call us to get commercial or specialty insurance put in place.
 
How can I make my premium payments? 
We offer a variety of payment methods to suit your needs. The most common being direct withdrawal from your bank account.
While cheque payments are still acceptable, we recommend that you use other options, including online banking.
 
What should I do if I get into an accident and need to file a claim?
Our claims teams are available to help you 24/7. Call 1.888.732.1494 to speak to a representative. 
 
What if I’m using my vehicle to pick up food for my neighbours? Will this be a problem for my Auto coverage?
Helping neighbours as a volunteer is a wonderful way to assist the community and you will continue to have auto coverage when doing so.
 
What customer assistance has been provided since the beginning of COVID-19?
We understand that many have struggled financially during the COVID-19 pandemic. To support customers the following assistance has been offered to Unifund home and car insurance customers:
  • All car insurance customers with an active policy on May 22nd automatically received a rebate of 10% of their car insurance premium for the months of April, May and June 2020. The rebate had no impact on coverage, and no action was required by you. 
  • Reductions in premiums for customers who are driving or commuting less because circumstances have changed due to the pandemic. Please note: customers must notify us once they begin commuting again in order to maintain your coverage.
  • Extended coverage to customers who temporarily used their vehicle for delivery services until Sept 30, 2020. Customers who continue to temporarily use their vehicle for delivery services after September 30, 2020 must contact us to ensure their insurance coverage is appropriate. NSF fees were waived until Sept 30, 2020. 
  • Customers who are required by their employer to work from home due to the current situation with COVID-19 can rest assured that the property coverage they already have in place will not be impacted.
To learn more feel free to reach out and chat with one of our agents.
 
 

Servus Insurance Services – Home and Auto (“SISHA”) is a division of Johnson Inc. (“Johnson”), a licensed insurance intermediary, and is a tradename operated under license. Home and auto policies primarily underwritten by Unifund Assurance Company (“Unifund”). Described coverage and benefits applicable only to policies underwritten by Unifund in Alberta. Johnson and Unifund share common ownership. Eligibility requirements, limitations, exclusions or additional costs may apply, and/or may vary by province or territory. SISHA is not a subsidiary of Servus Credit Union. This is not a solicitation by Servus Credit Union.